Legal
Refunds & Returns
We reprint, credit or refund any order where the fault is ours. Here is exactly how it works. Last updated October 2026.
Our promise
If something is not right, tell us within 7 days of collection or delivery with your order number and photographs of the issue. Where the order does not meet the specification you approved, or arrives faulty or damaged, we will reprint it, credit your account, or refund it — your choice, wherever we can fix it either way.
What we cover
- The order does not match the specification you approved (size, quantity, material, finishing, print sides).
- There is a production fault — misprints, banding, cutting, creasing or finishing errors.
- The order arrives damaged or incomplete.
- We did not deliver the quantity you ordered.
What we cannot cover
- Errors that were present in artwork you supplied and approved, including spelling, wrong contact details, low-resolution images or missing bleed.
- Normal colour, cutting-position or material variation within industry tolerances.
- Files supplied below our stated print-ready specifications where you chose to proceed.
- Change of mind on custom-made goods once production has started, or a cancelled event.
- Items damaged after delivery or collection, or stored in unsuitable conditions.
How to report a problem
- Inspect your order as soon as you receive it, ideally the same day.
- Photograph the issue and the packaging where relevant.
- Email info@printhub.mt or call +356 27040701 with your order number within 7 days.
- Keep the items until the issue is resolved so we can check them.
- We will reply within 2 working days and agree the fix with you — a reprint, a credit or a refund.
Reprints, credits and refunds
A reprint is produced on the same specification and at the same turnaround priority as the original order, or faster where the deadline matters.
Card refunds are returned through Stripe to the card used for the order, normally within 5 to 10 working days depending on your bank. Invoice orders are refunded as a credit against your account or returned by bank transfer. Delivery charges are refunded where the whole order is faulty.
If we cannot put the problem right, you are entitled to a full refund of the affected items.
Cancellations
You can cancel free of charge before production starts — contact us in writing with your order number. Once production starts, the job is made specifically for you and cannot be cancelled, but we will always tell you what has been produced and what can be credited.
Nothing here limits your statutory rights as a consumer under Maltese and EU law. These terms sit alongside our Terms & Conditions.